Refund Policy

This Refund Policy governs the refund requests for purchases made through progify.tech. At Progify LTD, we strive to ensure customer satisfaction with our products and services. Please read this policy carefully to understand your rights and our procedures regarding refunds.

1. Service Cancellations

If you wish to cancel a service or subscription, cancellations must be submitted in writing via the contact form on our website or by emailing us directly. To avoid being charged for the next billing cycle, cancellation requests must be received at least 7 business days before the next billing date.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• The service provided does not match the description on our website
• Technical issues prevent you from accessing the service, and we are unable to resolve them
• You were charged in error or billed multiple times for the same service
• You are a new customer and cancel within 14 days of your initial purchase

All refund requests are subject to review and approval by our team.

3. Refund Processing Timeline

Once we receive your refund request:

• Our support team will review your request within 3 business days
• If approved, refunds will be processed within 5-7 business days
• The refund will be issued to the original payment method used for the purchase, when possible
• Depending on your financial institution, it may take additional time for the refund to appear in your account

4. Non-Refundable Items

The following items and services are not eligible for refunds:

• Services that have already been completed or delivered
• Custom work or projects that are already in progress
• Items or services that are clearly marked as non-refundable at the time of purchase
• Subscription fees for periods beyond 14 days from the initial purchase (for existing customers)
• Services cancelled due to violations of our Terms of Service

5. Discretionary Exceptions

We reserve the right to make exceptions to this policy at our discretion. In special circumstances, we may approve refunds that fall outside the standard criteria listed above. Such decisions will be based on individual circumstances, the nature of the issue, and your history as a customer.

6. How to Request a Refund

To request a refund, please contact us with the following information:

• Your name and contact information
• Order or transaction number
• Date of purchase
• Detailed explanation of the reason for your refund request
• Any supporting documentation or evidence

7. Changes to This Policy

Progify LTD reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically.

8. Contact Information

If you have any questions about our Refund Policy or wish to request a refund, please contact us at: